Refund Policy

Last updated: September 11, 2026

Waffo one-time credit packs when enabled

When Waffo is enabled and selected for new English-language purchases, transactions are one-time credit-pack purchases. They do not renew automatically. Each grant expires 365 days after it is issued and is tracked separately from other grants.

You may request a refund within seven days of purchase for the whole pack if none of its credits has been used. We also review duplicate charges, credits that were not delivered after a confirmed payment, and refund or cancellation rights required by applicable law. A pack that has been partly or fully used is not eligible for the unused-pack refund described above, except where the law requires otherwise.

Other products

Creem subscriptions, older credits, and Chinese-language Zpay purchases keep the refund and expiry rules shown when they were purchased. This policy does not rewrite those prior transactions.

How to request a refund

Email [email protected] from the account email when possible. Include your account email, transaction ID, purchase date, and the reason for the request. We may ask for information needed to verify the transaction and its credit usage. Approved refunds are sent through the original payment route when available.

We review the order and credit usage before deciding. We will email the result. If approved, we submit the refund through the original payment route when available; the payment provider or bank controls the actual arrival time, and we will share any estimate that the provider makes available. We do not promise a fixed settlement time.